Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
Payments
We accept all major credit cards and other secure payment methods available at checkout.
Absolutely. All payments are protected with SSL encryption, ensuring that your personal and payment information remains safe and secure.
Returns
Yes. If you're not completely satisfied with your purchase, you may request a return according to our Return Policy. Please contact our customer support before returning any item.
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the item. We'll work quickly to resolve the issue.
Shipping
We ship all orders from our U.S. warehouses. Delivery typically takes 3–7 business days, depending on your location in Canada or the United States. A tracking number will be emailed to you once your order has been shipped.
Yes! We currently ship to customers throughout Canada and the United States.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
All of our products are shipped directly from our U.S. warehouses, allowing for faster delivery to customers in Canada and the United States.
Uncategorized
Yes, as long as your order has not yet been shipped. Please contact us as soon as possible, and we'll do our best to assist you.
You can contact our customer support team by email or through our Contact Us page. We typically respond within 24–48 business hours.