FAQ

1. What are your delivery times?
Our orders are processed within 1 to 3 business days. Delivery usually takes between:

2. Do you offer free shipping?
Yes, we offer free shipping on orders of $75 and more.

3. Can I return a product?
Yes. We accept returns within 30 days of receiving your order, under certain conditions.

4. How do I track my order?
A tracking number is sent by email as soon as your order is shipped.

5. What if my item arrives damaged?
Contact us within 48 hours of receipt with photos of the product. We will quickly find a solution.

6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

7. Which countries do you ship to?
We currently ship to Canada and the United States.

8. How can I contact customer service?
You can write to us at: contact@maisonelegancedeco.com. We usually respond within 24 to 48 business hours.

9. Are the products in stock?
The products displayed on our store are generally available and shipped from our American partner warehouses.

10. Can I modify or cancel my order?
If your order has not yet been shipped, contact us quickly and we will do our best to help you.

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